[1] 石云霞，趙西萍. 政府互動(dòng)導(dǎo)向?qū)鶎庸珓?wù)員服務(wù)績(jī)效的影響研究{J}.

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　　[2] 石云霞，趙西萍. 小城鎮(zhèn)服務(wù)業(yè)人才培養(yǎng)研究{J}. 中國(guó)行政管理.

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　　[3] Yunxia Shi, Xiping Zhao. A Novel Method for Prediction of Option Pricing for a 

Market Model [J]. Economic Computation & Economic Cybernetics Studies & Research, 

2013, 47(4)：225-238.

　　[4] Yunxia Shi. Application of Fuzzy Comprehensive Evaluation Method on E-service 

Quality Assessment [J]. Advances in Information Sciences and Service Sciences, 

2013, 5(10): 1101-1109. 

　　[5] Yun-xia Shi. Can job attitude add value to customer satisfaction in service-oriented

 organization? [C]Wireless Communication and Network: Proceedings of 2015 

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　　[6] Yunxia Shi, Lihong Su. Hotel Frontline Employee’s Affective Commitment and 

Service Creativity: the Mediation Effect of Emotional Labor. [C] 2016 International 

Conference on Service Science, Technology and Engineering. （SSTE2016）. 

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　　[7] Yunxia Shi, Lihong Su. Hotel Fontline Employee’s Organizational Commitment and 

Service Innovation Capability: Moderating Effect of Emotional Labor. [C] 2016 International 

Conference on Business and Management (ICBM 2016). DEStech Publications. Inc. 

　　論文題目: 情感勞動(dòng)的過程機(jī)理及其策略對(duì)員工服務(wù)創(chuàng)新能力的影響研究

　　專業(yè): 工商管理

　　學(xué)號(hào): 4111008073

　　公示時(shí)間:2016.10.10

　　公示地點(diǎn):院圖書館

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